Con4sation®
Better Conversations. Happier Lives.
We are a 'people skills' assessment and training company that specialises in difficult conversations.
Online or In-person. Always interactive. Always engaging.
Better Conversations create Better Relationships and Better Relationships ensure you live a Happier Life.
Con4sation® FOR WORK
We don't do dull.Using theatre to bring learning to life.Interactive and Engaging.
Your culture is the conversations people are having. We have a proven record of improving those conversations by helping participants to connect emotionally to the learning. Our use of actors allow conversations to come alive in the training session. We enable participants to observe and practise conversations, bringing the learning to life.Why it works?The reason we all love tv, theatre and film is because we connect emotionally to the characters involved. Our use of actors creates the same emotional response within participants that make them want to learn and change. It makes it personal.Better still, the actors will often voice the opinions participants are thinking, but may be unable or unwilling to say, ensuring the discussions you need to happen... happen.The secret ingredient.All our workshops use the con4sation® methodology. We believe 'people stuff' should be simple to understand, so we have condensed best practise and established (but sometimes complex) theory into 4 simple and accessible elements. It's why we are called CON4SATION.
testimonials
A number of well known organisations and brands use con4sation® to help make their workplaces happier, safer and healthier.
Here's what they say:
some of what we do
Manager.Fit™(con4sation roleplay assessments)
“They said all the right things in the interview. Six months later, HR was cleaning up the mess.”If that sounds familiar, you’re not alone.ManagerFit™ is a live behavioural assessment that reveals how managers actually perform under pressure — before you promote or hire them.We don’t test personality. We test real-time behaviour in the moments that make or break teams. Moments of conflict, feedback, accountability or empathy under stress.
Business Communication survival kit
Everyone has suffered a difficult conversation, awkward situation or an annoying person in their lives. Using this as a gateway, our facilitators and actors share best practise on how to handle these. Using interactive, experiential exercises participants learn the biology and psychology involved in our difficult interactions. Understanding the commonalities we all share, participants learn how to survive and thrive in their difficult interactions.
Better Conversations. Better Relationships. Happier Lives.
Dangerous conversations
When the worst happens, investigations often discover that it was the 'human factors' involved that caused it to happen. Using theatre and interactive exercises, we explore these human factors and how to flex your approach ensure positive safety conversations. We love delivering this workshop as we know safety is the gateway to a positive organisational culture.Better Conversations. Better Relationships. Happier and Safer lives.
How am I supposed to feel?
Today's workplaces are fast-paced, high-pressure, and constantly changing — and people are bringing both visible and invisible stress with them to work. Unrecognised trauma and unmanaged stress can quietly damage teamwork, morale, and performance. Our use of actors and theatre encourages discussion and engagement.This powerful workshop equips your people with the tools they need to:
Recognise the hidden impacts of stress and trauma.
Build personal and team resilience.
Foster psychological safety and trust.
Strengthen leadership practices through a trauma-informed lens.
And it doesn't stop there....
Wherever conversations take place, we help to make them better. Have an idea or need help to create change? We'll be here for you. By working in partnership we can make a real difference. Maybe even some magic...If you have time, check out how we helped one client reduce their staff turnover by 50%. It was a first for their entire industry.
Have even more time? Here's a few case studies and testimonals for you.
about Con4sation®
About our founder:
Adam Moore
Finding himself sitting at his breakfast table during the 2020 lockdown, Adam was contemplating his work as Creative Director of Source Business Actors. Source uses actors to enable people to observe and practise difficult conversations in a learning environment.
For over two decades Adam has been making 'difficult conversation' training engaging and interactive.
A strong believer in simplicity as a way to make learning inclusive for all, he had a Eureka moment. All his work could be condensed into 4 accessible elements. Con4sation® was born.
Better con4sations. Happier relationships. Simple.
introducing con4sation®
con4sation® at a glance
The con4sation® methodology takes best communication practise and breaks it down into 4 easy accessible elements.
Learning works best when things are simple.
Contact
Interested in a specific workshop or service?
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Con4sation® FOR Life
better conversations.
better relationships.
happier lives.
At Con4sation® we've worked out something hugely important for your life...Think about the last time you were unhappy. Did it involve another person? Any interaction between you and another is a 'relationship'. Relationships are just lots and lots of different conversations. If you have better conversations, you have better relationships and you will live a happier life.It sounds simple because it is. You have the power to have better conversations and we enable this.Do you ever lie in bed at night thinking "Why didn't I just say...?"We help with that.Better Conversations. Better Relationships. Happier Lives.
how we help
Communication survival kit for life
Everyone has suffered a difficult conversation, awkward situation or an annoying person in their lives. Using this as a gateway, our facilitator shares best practise on how to handle these. Using interactive, experiential exercises, you will learn the biology and psychology involved in your difficult interactions. Understanding the commonalities we all share, you learn how to survive and thrive in your difficult interactions.Our 'Communication Survival Kit' workshop is run over two days and shares the con4sation® methodology needed to help you survive and thrive in your difficult conversations. Interactive and tailored to your conversations.WARNING: May contain actors to bring the learning to life, but no acting is involved for participants unless you really want to :)Delivered regularly online and also in person on the stunning island of Mallorca. Just incase you need a good excuse to visit..."The skills I've learnt have not only helped in my working life, but also in my personal and family relationships too."
remote rescue
Have a difficult conversation that needs to happen NOW? Request a coaching call to happen almost immediately using your preferred video calling platform. You share the challenge and we work out a way forward together. We'll tailor best practise to achieve the best outcome for you.
Con4sation day
One day every month, Adam (con4sation® founder) shares the foundations of the con4sation® approach online FOR FREE. Join Adam (often with an actor) and you'll discover the common pitfalls we all share when having a difficult conversation and how to avoid them.Some months include one to one coaching and others group webinars. Whatever the format, bring your difficult conversation and he will help. Suitable for both work and life conversations.Attendance is completely free.
Con4sation
the book
All the learning from our workshops in a book.
Con4sation learning on your coffee-table, bookshelf or even bring us to bed.
testimonials and case studies
A number of well known organisations and brands use con4sation® to help make their workplaces happier, safer and healthier.
Here's what they say:
Transport
Working with Britain's largest transport operator, the focus was to lead from the front in customer service, working safely and the leadership of their 30,000 employees. We supported them to create a 'common language' through management development programmes, conferences and recruitment assessments. The results that followed: happier working culture, a lowering of grievances, reduced customer complaints and a renewed focus on choosing and developing future talent.
government
How do you ensure the people you are recruiting can actually do what they say they can do? It's simple. Get them to 'show' you. Our use of actors and 'assessed' roleplay conversations have ensured organisations are recruiting wisely and fairly. When you are recruiting for a new manager or customer facing role we can give you peace of mind to support your choice. Our support has benefited the transport, financial and medical sectors. In addition, we have been working with government agencies since 2010, so if you hold a leadership role in the civil service you may have had a 'difficult conversation' with one of our actors!
Construction
Looking to lower the amount of people leaving your organisation?
A leading UK Traffic Management Company who adopted the con4sation approach reduced their staff turnover by almost 50%. A Con4sation® management development programme and an alignment of that learning to internal processes created magic.
energy
When tasked with communicating a change of approach to critical safety management and the need to embed a renewed leadership focus with over 800 offshore workers was a challenge for our client in the energy sector. The creation, delivery and hosting of a number of conferences sharing the con4sation methodology ensured the message landed. Our use of actors demanded the audience connected emotionally with the learning. Further support of monthly updates from Con4sation helped to continue and build upon the learning.
The Leadership Stress Test that reveals ‘What’s Behind the Mask’ before you hire or promote.
“They said all the right things in the interview.
Six months later, HR was cleaning up the mess.”
If that sounds familiar, you’re not alone.ManagerFit™ is a live behavioural assessment that reveals how managers actually perform under pressure — before you promote or hire them.We don’t test personality. We test real-time behaviour in the moments that make or break teams.Moments of conflict, feedback, accountability or empathy under stress.
What ManagerFit™ Gives You:
Evidence of how a leader behaves under social threat and interpersonal stress.Clarity on strengths, blind spots, and leadership risks before you hire and the damage is done.Confidence in high-stakes promotion, hiring, or development decisions.You get a detailed report, a real-time simulation using a professional actor, and a trained behavioural assessor.No hypotheticals. No theory. Just knowledge of how they handle pressure and how it impacts their performance.
Why Live Simulation?
Because traditional assessments and ai can’t simulate this:"A direct report just challenged you publicly when you’ve delivered a message you don’t agree with. Now have the conversation"The answer isn’t in a psychometric test. It’s in the moment — and we recreate that moment, live (and assess it).
How it works
What people say
You know English.
Now feel confident using it.
Business English and communication coaching for professionals who want to speak up, think on their feet and make themselves understood when it matters.Available online and in person in Mallorca. For professionals with B2 English and above.
English for the conversations that matter.
Knowing English and feeling confident using it at work are two different things.We'll work on the situations you actually face, helping you find the words, develop your confidence and communicate more effectively when the conversation matters.
Meetings and discussions
Contribute ideas, interrupt politely, disagree constructively and make sure your voice is heard.
Presentations and influencing
Explain your ideas clearly, handle unexpected questions and persuade others without losing your train of thought.
Difficult conversations
Give feedback, raise concerns and manage disagreements while maintaining professional relationships.
Leadership and everyday communication
Build rapport, manage misunderstandings and communicate with colleagues, clients and stakeholders.
The Con4sation® difference
It's not just what you say. It's what happens when you say it.
Have you ever known exactly what you wanted to say, only to find the words disappear when the pressure is on?It happens in our first language. In a second language, it can feel even harder.The Con4sation® methodology helps you understand what happens when conversations become uncomfortable, how your behaviour affects other people and how to respond more effectively.We'll bring four key elements into your Business English practice.
con4sation® at a glance
The four elements of the Con4sation® approach are integrated into the way we practise and improve your professional communication.Because the goal isn't simply to speak English correctly. It's to communicate effectively, even when the conversation doesn't go to plan.
How we work together
Practical learning. Built around you.
Everyone has different communication challenges. You might want to feel more confident contributing in meetings, prepare for a presentation or develop the skills to handle difficult conversations in English.We'll start with what you want to achieve and build our sessions around the situations you actually face.
One-to-one Business English & Communication Coaching
Your goals. Your challenges. Your sessions.Individual coaching tailored to your professional needs, English level and communication goals.We'll work on the language you need, practise realistic workplace conversations and explore how to respond when things don't go to plan. You'll receive practical feedback and opportunities to try different approaches in a supportive environment.Ideal for professionals who want personalised support and the opportunity to practise without the pressure of a group.Available online and in person in Mallorca.
Small-group Workshops
Learn together. Practise together. Improve together.Interactive workshops where you can develop your professional English while learning from other people's experiences.Through realistic scenarios, discussion and practical exercises, you'll practise expressing opinions, managing disagreements, building rapport and communicating with greater confidence.The focus is on participation, feedback and learning you can take straight back to work.Available for groups in Mallorca and online.
Business & Corporate Training
Better conversations. Stronger working relationships.For organisations that want their people to communicate more effectively in English.Tailored workshops around your team's needs, from contributing to international meetings and influencing stakeholders to giving feedback and handling challenging conversations.The Con4sation® methodology brings an additional dimension to language training, helping participants explore not only the words they use but also how they listen, respond and affect others.Sessions can be designed for specific teams, professional situations or management development programmes.Available online and in person in Mallorca.
Every session has a purpose
This isn't about working through a generic textbook or memorising phrases you'll forget when the pressure is on.We'll identify what you want to improve, practise it in realistic situations, reflect on what happens and work on doing it better.You'll build your English while developing practical communication skills you can use in everyday professional life.